Natixis Corporate & Investment Banking has been present in Germany for over 30 years, and today counts 80 professionals in its Frankfurt office serving clients with interests in Germany, Austria and German-speaking Switzerland.

We provide investment and hedging solutions and flow products across equity and fixed income markets, as well as a full range of investment banking solutions spanning acquisition finance, capital raising in the debt and equity markets, and M&A advisory backed by our global M&A network. We also deliver financing, notably in Natixis CIB’s sectors of global expertise including power & renewables, infrastructure and real estate, and have a dedicated German mortgage bank, NATIXIS Pfandbriefbank AG, allowing us to create bespoke real estate financing solutions for clients in Germany and throughout Europe.

Our entire offer is underpinned by Natixis CIB’s green & sustainable finance expertise, through which we provide financial solutions to help our clients reduce the environmental impact of their activities.

NATIXIS PFANDBRIEFBANK AG

NATIXIS Pfandbriefbank AG is a subsidiary of Natixis S.A., part of Groupe BPCE, France’s second-largest banking group.

Natixis CIB is a major financing bank in the real estate sector, and NATIXIS Pfandbriefbank AG enables it to refinance its real estate loans from Germany and Europe more widely by issuing Mortgage Pfandbriefe, which are valued Aaa by Moody’s, to institutional investors.

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“We accompany our clients and provide them with advice and financial solutions to help them achieve their objectives, drawing on the extensive financial and sectorial expertise of our local and global teams.”

Hansjoerg Patzschke

Hansjoerg Patzschke
Senior Country Manager Germany and CEO of NATIXIS Pfandbriefbank AG

NATIXIS Zweigniederlassung Deutschland

Senckenberganlage 21
60325 Frankfurt

Tel: +49 (0) 69 97153-0

Legal information

NATIXIS Zweigniederlassung Deutschland is subject to a limited form of regulation by the Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) with regards to the conduct of its business in Germany under the right of establishment there. NATIXIS Zweigniederlassung Deutschland is located in Senckenberganlage 21, 60325 Frankfurt am Main, Germany and registered in the commercial register (Handelsregister) at the local court (Amtsgericht) Frankfurt am Main with the number HRB 81938.

 

NATIXIS Pfandbriefbank AG is authorized by the BaFin (Bundesanstalt für Finanzdienstleistungsaufsicht) for the conduct of its business in Germany and is subject to its supervision. NATIXIS Pfandbriefbank AG is located in Senckenberganlage 21, 60325 Frankfurt am Main, Germany and registered in the commercial register (Handelsregister) at the local court (Amtsgericht) Frankfurt am Main with the number HRB 94514.

Complaints procedure

Natixis Corporate & Investment Banking is committed to providing you with excellent customer experience through the delivering of our products and services.

If you are not satisfied with our products or services, you can submit a complaint:

By email:  ENTER YOUR CLAIM ONLINE

By post at the address  : 7, promenade Germaine Sablon, 75013 Paris 

 

Without local regulatory requirements regarding the customer complaint handling, the French rules provided by ACPR/AMF regulators below are applicable to the Head Office:

  • Confirm receipt by email within 10 working days. Our confirmation will include details about the contact partner handling your complaint as well as the anticipated time to deal with it.
  • A response will be provided within a reasonable period of time, normally not exceeding 60 calendar days, taking into account the nature and complexity of the complaint.
  • If we are able to resolve your complaint or provide a response within 10 working days of receiving your complaint, we may combine the acknowledgement of your complaint with the response.
  • For complaints concerning a payment service, Natixis Corporate & Investment Banking undertakes to provide you with a response within fifteen (15) working days of receipt of your complaint, except in exceptional situations where a response will be provided to you no later than thirty-five (35) days.

 

Our goal is to address all complaints directly. However, if you feel that your complaint has not been adequately resolved despite our best efforts, you have the right to refer the matter to the ombusdman of AMF or to European commission online service if you deem it necessary : 

  • By Mail to the following address:

Médiateur AMF - Autorité des marchés financiers, 17 place de la Bourse, 75082 Paris Cedex 02, FRANCE

  • By Filling in a form on the website of the AMF ombusdman here, 
  • For complaints related to payment services (DSP2 EU directive), you can refer to THE EUROPEAN COMMISSION which provide an online service for dispute resolution. This service is available through the link here.