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Legal information

Natixis Corporate and Investment Banking Luxembourg is a credit institution authorized in Luxembourg and regulated by the Commission de Surveillance du Secteur Financier, 283, route d’Arlon - L-1150 Luxembourg. It is incorporated under Luxembourg law as a public limited company, with a share capital of € 683 542 500. It has its 51, avenue John F. Kennedy, L-1855 Luxembourg and is registered in the Luxembourg Trade and Companies register under number B32160.

Jean-Philippe Adam

Damien Chapon
CEO of Natixis Corporate and Investment Banking Luxembourg

Natixis Corporate and Investment Banking Luxembourg will bring full Natixis CIB’s expertise to clients in Luxembourg and will serve as a gateway between Luxembourg and our global clients.

Global Securities Financing

Starting 2H2023, we will support funds, pension funds, clearing houses, central banks and commercial banks in optimizing their asset portfolios (bonds, credits…) using repos, securities financing and derivatives. We will provide solutions that allow clients to raise liquidity against securities on their balance sheets, maximize the yield on their assets and cash holdings, adjust their market exposure and hedge their risks.

Financing

As a full-licensed bank, we provide our Corporate clients with financing solutions for their day-to-day operations and with account management.

“We are establishing a CIB platform in Luxembourg to ultimately provide the full range of Natixis CIB's global expertise to local customers.”

Natixis - Luxembourg

51 Av. John F. Kennedy
1855 Luxembourg
Luxembourg

+ 352 46 38 16

informations@lu.natixis.com

Documentation

Complaints Procedure

Natixis Corporate & Investment Banking is committed to providing you with excellent customer experience through the delivering of our products and services. If you are not satisfied with our products or services, you can submit a complaint:

 

  • By email:

ENTER YOUR CLAIM ONLINE

 

  • By post at the address listed below:

Natixis - Luxembourg

51 Av. John F. Kennedy
1855 Luxembourg
Luxembourg

 

In line with local regulatory requirements, we commit to acknowledging receipt of your complaint within 10 banking days. Our confirmation will include details about the contact partner handling your complaint as well as the anticipated time to deal with it.

A response will be provided to you within a reasonable period of time, normally not exceeding 30 banking days, taking into account the nature and complexity of the complaint.

If we are able to resolve your complaint or provide a response within 10 working days of receiving your complaint, we may combine the acknowledgement of your complaint with the response.

For complaints concerning a payment service, Natixis Corporate & Investment Banking undertakes to provide you with a response within fifteen (15) working days of receipt of your complaint, except in exceptional situations where a response will be provided to you no later than thirty-five (35) days

Our goal is to address all complaints directly. However, if you feel that your complaint has not been adequately resolved despite our best efforts, you have the right to refer the matter to the ombusdman competent local regulator for complaints in Luxembourg - CSSF (Commission de Surveillance du Secteur Financier) - if you deem it necessary :

  1. by filling in the online complaint form where all relevant documents can be attached
  2. or by sending the completed complaint form (PDF) : 
  • either by mail (simple mailing, no registered letter required) to the following address:

Commission de Surveillance du Secteur Financier
Département Juridique CC
283, route d’Arlon
L-2991 Luxembourg

 

For complaints related to payment services (DSP2 EU directive), you can refer to THE EUROPEAN COMMISSION which provide an online service for dispute resolution.

This service is available through the link here.