SPAIN
Natixis Corporate & Investment Banking has been present in Spain for over 30 years, and today counts over 80 professionals in the country through its Madrid Branch and its M&A affiliate Natixis Partners Iberia.
From Madrid we serve corporate and financial institution clients in Spain and Portugal, advising and accompanying them in their strategic development and combining the expertise of our business lines to provide them with financial solutions to meet their precise needs. Our offer spans M&A advisory, acquisition finance, capital raising in the debt and equity markets, infrastructure and real estate financing, asset financing and trade finance, as well as capital markets investment and hedging solutions and flow products across equity and fixed income markets. All of this is underpinned by our green & sustainable finance expertise, through which we accompany our clients in adapting their activities to the environmental transition.
“We focus constantly on accompanying our clients and on enriching our teams. These twin ‘obsessions’ reinforce one another in enabling us to add value for our clients, and are the foundation of the strong culture we have built within our Madrid teams.”
Jean-Philippe Adam
Senior Country Manager, Spain and Portugal
Natixis SA. Sucursal en España
Calle Serrano 90
4ª planta
28006
Madrid
Complaints Procedure
Natixis Corporate & Investment Banking is committed to providing you with excellent customer experience through the delivering of our products and services. If you are not satisfied with our products or services, you can submit a complaint:
- By email:
- By post at the address listed below:
Natixis SA. Sucursal en España
Calle Serrano 90
4ª planta
28006 Madrid
With any guidance provided from the local regulator for the acknowledgement, Head office deadline applies. We commit to acknowledging receipt of your complaint within 10 banking days. Our confirmation will include details about the contact partner handling your complaint as well as the anticipated time to deal with it.
A response will be provided within 1 month for Natixis clients.
A response will be provided within 2 months for non-Natixis clients and for complaints related to CNMV regulated activities.
If we are able to resolve your complaint or provide a response within 10 working days of receiving your complaint, we may combine the acknowledgement of your complaint with the response.
For complaints concerning a payment service, Natixis Corporate & Investment Banking undertakes to provide you with a response within fifteen (15) working days of receipt of your complaint, except in exceptional situations where a response will be provided to you no later than thirty-five (35) days
Our goal is to address all complaints directly. However, if you feel that your complaint has not been adequately resolved despite our best efforts, you have the right to refer the matter to:
The ombusdman of local regulators for complaints in Spain if you deem it necessary by filling the online complaint forms on the following competent regulators websites:
- or CNMV
For complaints related to payment services (DSP2 EU directive), you can refer to THE EUROPEAN COMMISSION which provide an online service for dispute resolution. This service is available through the link here.
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