UNITED ARAB EMIRATES

BACK TO EMEA

Natixis in the DIFC is our hub for the Middle East, Caucasus & Central Asia providing the full suite of Natixis Corporate & Investment Banking's expertise to our regional clients which include financial institutions, corporations, and government agencies.

Across Natixis CIB's eight core industries of energy transition, metals & mining, real estate, transportation, telecoms & tech, environment, healthcare and insurance, we provide structured financing expertise and international advisory capacities, including in cross-border M&A.

We provide bespoke solutions and a range of flow products to meet our clients’ needs. In capital markets, this encompasses investment and hedging through equity derivatives and across fixed income asset classes such as credit, foreign exchange and rates. Meanwhile, in trade finance, it covers areas such as supply chain and inventory financing.

Our offer is underpinned by our expertise in Islamic finance, where we have our own dedicated Sharia board, and in green & sustainable finance where Natixis CIB is a global leader in areas spanning renewable energy finance, green & sustainable bonds and loans, and advising companies on making their activities more sustainable.

Natixis in Dubai operates out of the DIFC, is regulated by the DFSA and details of the licensing are available at https://www.dfsa.ae/public-register/firms/natixis.

The information on financial products or services on this website if any, are not on offer to Retail Clients. The same is directed towards and will be made available only to Professional Clients and/or Market Counterparties that meet the regulatory criteria given by the Dubai Financial Services Authority (DFSA).

Please note that Natixis may commingle funds attributable to the Islamic financial business with funds attributable to its conventional financial business.

The Dubai office operates out of the DIFC and is licensed by the DFSA.

Global Privacy Policy

Privacy notice for Natixis DIFC Branch clients

“Our strong commitment to the Middle East stems from our conviction that Natixis CIB's areas of expertise are closely aligned with the development and diversification ambitions of the region's economies, and with the needs of our clients operating here.”

Barbara Riccardi

Barbara Riccardi
Managing Director & Group Regional Head - Middle East, Caucasus and Central Asia Natixis Corporate & Investment Banking

Dubai International Financial Center

ICD Brookfield Place, Level 10, Unit 02
P.O. Box 506694 - Dubai

(971) 4 7026 777

uae-cib@natixis.com

Complaints Procedure

Natixis Corporate & Investment Banking is committed to providing you with excellent customer experience through the delivering of our products and services. If you are not satisfied with our products or services, you can submit a complaint:

 

 

  • By post at the address listed below:

Natixis (DIFC Branch), ICD Brookfield Place,

Level 10, Unit 02, Dubai International Financial Center

PO Box 506694, Dubai UAE

 

In the absence of specific DFSA rules for acknowledgement and resolution of complaints pertaining to Professional Clients, the French rules provided by ACPR/AMF regulators below are applicable to Natixis (DIFC Branch):

  • Confirm receipt by email within 10 working days. Our confirmation will include details about the contact partner handling your complaint as well as the anticipated time to deal with it.
  • A response will be provided within a reasonable period of time, normally not exceeding 60 calendar days, taking into account the nature and complexity of the complaint.
  • If we are able to resolve your complaint or provide a response within 10 working days of receiving your complaint, we may combine the acknowledgement of your complaint with the response.

 

Our goal is to address all complaints directly. However, if you feel that your complaint has not been adequately resolved despite our best efforts, you may refer the matter to our regulator the Dubai Financial Services Authority (DFSA) if you deem it necessary.

To adress your complaints directly to the regulator follow the link here.