Natixis Corporate & Investment Banking is committed to providing you with excellent customer experience through the delivering of our products and services. If you are not satisfied with our products or services, you can submit a complaint:

• By email:

ENTER YOUR CLAIM ONLINE

• By post at the address listed below:

Natixis SA.

Via Adalberto Catena, 4

Milano, ITALIA

With any guidance provided from the local regulator for the acknowledgement, Head office deadline applies. We commit to acknowledging receipt of your complaint within 10 banking days. Our confirmation will include details about the contact partner handling your complaint as well as the anticipated time to deal with it.

A response will be provided to you within a reasonable period of time, normally not exceeding 60 banking days, taking into account the nature and complexity of the complaint.

If we are able to resolve your complaint or provide a response within 10 working days of receiving your complaint, we may combine the acknowledgement of your complaint with the response.

For complaints concerning a payment service, Natixis Corporate & Investment Banking undertakes to provide you with a response within fifteen (15) working days of receipt of your complaint, except in exceptional situations where a response will be provided to you no later than thirty-five (35) days.

Our goal is to address all complaints directly. However, if you feel that your complaint has not been adequately resolved despite our best efforts, you may contact:

the conciliatore bancario or the arbitro per le controversie finanziarie. The 2 may be accessed by clients only after they have raised complaints with the bank and are unsatisfied by the bank’s answer

For complaints related to payment services (DSP2 EU directive), you can refer to THE EUROPEAN COMMISSION which provide an online service for dispute resolution.

This service is available through the link here.